Politique de remboursement

Returns & Refunds Policy

Welcome to Unfold. Please review the following policy before submitting a return or exchange request.

1. Change of Mind Returns

Unfold does not offer returns, refunds, or exchanges for change of mind.
If you believe there is an issue with a product you received, please contact us at contact@unfoldclothing.com.au.

2. Size Exchanges

If you ordered the wrong size and the size you need is in stock, you may request an exchange through our Returns Portal.

If your preferred size is not in stock, you may return the original item for a refund, provided it meets all conditions outlined in this policy.

Please note:

  • Unfold does not offer direct or automatic size swaps when your desired size is unavailable.

  • You must submit your return request within 30 days from the date your order was dispatched.

3. Return Shipping Costs

Customers are responsible for all shipping costs associated with returning an item, including:

  • Initial postage fees

  • Return shipping fees

  • Any courier or postal charges related to sending the item back

If you choose to use your own courier, Unfold is not responsible for lost, delayed, untracked, or damaged return parcels.
We strongly recommend using a tracked and insured service.

This section is fully compliant with Australian Consumer Law, which allows businesses to require customers to cover the cost of return shipping for change-of-mind or size-related returns.

4. Ineligible Returns

We cannot accept returns, exchanges, or refunds for items that:

  • Have been worn, washed, altered, or show signs of use

  • Are returned without original packaging, tags, or hygiene protections intact

  • Have been damaged due to misuse, improper care, or failure to follow care instructions

  • Display normal wear and tear or markings from deodorant, makeup, fragrance, or general use

  • Were purchased on final sale (if applicable)

Unfold reserves the right to decline any return that does not meet this policy.

5. Faulty or Defective Items (Your ACL Rights)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A refund or replacement for a major failure; and

  • Compensation for any reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the issue is not a major failure.

If you believe you have received a faulty item, please contact contact@unfoldclothing.com.au with:

  • Your order number

  • A description of the fault

  • Clear photos or videos of the issue

We will review your claim promptly and in accordance with ACL requirements.

6. Return Conditions Checklist

Before returning your item, ensure the following:

✔ Return request submitted within 30 days of dispatch
✔ Item is unworn, unwashed, and unused
✔ All packaging and tags are intact
✔ No marks, stains, perfumes, deodorant, or damage
✔ Order number or packing slip is included in the parcel

Items not meeting these conditions may be declined and returned to the customer.

7. Refund Processing Times

Once your return is received and assessed, we will notify you of the outcome.
Approved refunds are issued to the original payment method.
Please allow 3–7 business days for the funds to appear, depending on your financial institution.

8. Contact Us

For any return or refund enquiries, please contact:
anson@unfoldclothing.com.au